Post Closing Debriefings

By
Real Estate Agent with Coastal Properties Group International
After each closing our team of four get together to discuss the closing. One of the things we do is to rate each participant in the closing - buyer, seller, lender, title insurance company or attorney, inspectors, insurance agent, etc. We often have some interesting discussions on which letter grade to give them, because we don't all agree, but do come to a joint decision. That rating goes into our contact management system, ACT, so that any of can see at a glance who to recommend, what to expect, what to tell our client to expect.  We also talk about anything about the transaction that was less than WOW and what we can do to improve it. What lessons can we learn from this transaction, how can we improve our services. Then we also talk about the things that were WOW, so that we can repeat them, and even improve them.
Posted by

Sharon Simms
CIPS CRS CLHMS CRB RSPS
Coastal Properties Group
CHRISTIE'S International Real Estate
238 Beach Drive NE
St Petersburg, FL 33701
www.ssimms.com    www.coastalpgi.com   www.christiesrealestate.com
(727) 898-2582    Sharon@SimmsTeam.com

 

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Tags:
customer service
improving
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closings
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Rainer
22,689
Heather Brunner
The Knowledge Coop
What a great way to perpetuate a great referral systems and great experiences for your clients.  I love the idea that there are others out ther proactively improving the industry in every way possible.  I get tired of dealing with others in the industry that are only focused on the paycheck.  Those are the people that will not be around down the road when they finally realize that this IS a referral industry and your clients end experience means everything.  The last thing a client remembers about their transaction is the closing.  I have worked with title companies/attornies that did there job poorly and turned a perfect transaction into and experience that left everyone with a bad taste in their mouth.  Thanks for sharing your positive efforts!!
September 01, 2006 04:46 PM
Rainer
425,600
Maureen Francis & Dmitry Koublitsky
SKBK Sothebynulls - Metro Detroit
SKBK Sotheby's International Realty
Sharon, I've never used a real contact management system other than outlook.  Your professionalism shines through in your posts.  This gives me a good reason to look into contact management systems again.
September 13, 2006 10:18 PM
Rainer
96,277
Karen Villa Schweinfurth
ABR, CRS, SRES, CyberStar
RE/MAX Northwest Realtors, Inc. 425-308-3669

Our broker sends out a report card after each closing grading the realtor, lender, title people. What I love is the "written notes" by the client that they were completely pleased with the transaction. It's like Margaret Rome says "I work for the thank you notes."

Also, for each transaction I donate a portion of my commission to Children's Hospital in the name of the client. So they receive an additional letter stating that the money was donated in THEIR name.

September 13, 2006 10:24 PM
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Rainmaker
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Sharon Simms

St. Pete FL - CRS CIPS CLHMS RSPS
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