You aren't 'Frank Sinatra' and You don't work at 'Burger King!'

By
Real Estate Agent with Keller Williams West Sound Realty

 You know, if there is one thing that really bothers me, (aside from blatant plagiarism), it's real estate agents who go through life singing Frank Sinatra's greatest hit, "My Way."

Okay, so they don't literally go around crooning like Ole' Blue Eyes, but they sure do act as though the whole universe revolves around them, and that everything has got to be done "Their/My Way."

Their over-inflated egos and self-serving attitudes take center stage throughout each and every transaction, crowding out the needs and best interests of their clients.

Well, guess what? As real estate professionals, we exist solely to relentlessly represent and serve our clients We are under a legally binding fiduciary or statutory obligation to unselfishly advocate for their best interests.

This is NOT Burger King! You can't have it YOUR WAY!

Case in point:   I am representing some wonderful Buyers from California - a Doctor and his family - relocating his practice to the Kitsap Peninsula. We currently have a contingent contract on a really nice 2-Story home on 3.5 acres out in the country. It's a beautiful property - new construction, over 3200 square feet, situated next to a creek, just mintues from Scenic Beach State Park and Hood Canal.

Their home in California has been 'sitting' on the market for the past several months with Agent 'Jones.' They had to make their own flyers. They had to take their own pictures for the photo gallery. They conducted their own Open House.

The house is on the market for $ 1.2 Million Dollars!

A couple weeks ago, they called Agent Jones. out of frustration, and very politely asked her to step up her marketing efforts.They made several helpful suggestions, based on what they had seen other agents doing to market similar homes in their area. They even offered to reduce the listing price, if necessary.

Agent Jones' response? She hung up on them!

For the next week or so, Agent Jones refused to answer their phone calls or return their messages. Word was that Agent Jones was totally 'miffed' and insulted that her clients would have the gall to presume that they knew more about her business than she did. The nerve of some people!

Another week goes by with no contact from Agent Jones. Zippity-Do-Dah is happening on their the sale of their home. Meanwhile, their 'contingent' dream home here in Washington is a 'Bump Clause' just waiting to happen.

 Finally, they call the local association to explore their options. Since their designated agent refuses to communicate, and has all but abandoned them, they want out of their contractual obligation. The association director contacts Agent Jones and is informed that she will not release them from their Listing Agreement until she receives a formal letter of apology from the Sellers.

"Let's All sing together!:

  • "To think I did all that,
    And may I say, not in a shy way -
    Oh no. Oh no, not me.
    I did it my way."

If you've been in real estate for any length of time, you've no doubt had the experience of having a perfectly good transaction sabotaged by an agent with an oversized ego. Well, fortunately, the days of the Selfish, Overbearing, Self-Promoting Prima Donnas are over! It's not about US. it's ALL about our clients. Transparency, representation, advocacy, skillfully applied knowledge, and a determined commitment to serving our clients are our primary responsibilites as real estate professionals in today's market.

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Rainmaker
157,959
1SG (Ret.) David Kucic
Hawaii Military Realty, Inc. - Ewa Beach, HI
President and Owner

You were right when you used Burger King in your blog title because that is where she should look for employment.  However, she should only be allowed to sweep the parking lot and wipe off tables since she does not know how to deal with people. 

Apr 01, 2007 02:36 AM #86
Rainer
125,487
Timothy Schwartz
Century 21 Mack Morris Iris Lurie - Marlboro Twp, NJ
Rich.  Yes, Bon Jovi it is.  Frankie also was from Jersey....Hoboken to be exact.   Thats a great photo you have of him with the WTC in the backround.
Apr 01, 2007 05:55 AM #87
Rainmaker
216,070
Dan Cummings
Raveis Real Estate - Guilford, CT
Connecticutnulls Running Realtor
Hmmm... The owner creates their own flyer, takes photos and conducts the open house... Sound like they signed up with one of those MLS listing agencies that provide no service and then the doctor realized he needed a full service agency. 
Apr 01, 2007 11:42 AM #88
Anonymous
Anonymous
Margaret Woda

Amen!

Agents like this make the entire industry look bad.

 Margaret

Apr 01, 2007 03:01 PM #89
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Rich Jacobson
Keller Williams West Sound Realty - Poulsbo, WA
Your Kitsap County WA Real Estate Broker
Margaret - yeah, no kidding! Like we need these kind of agents running loose!
Apr 01, 2007 06:40 PM #90
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Rich Jacobson
Keller Williams West Sound Realty - Poulsbo, WA
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Dan - No, it she was a 'full-service' broker, but I think she had a 'limited-service' personality!
Apr 01, 2007 06:45 PM #91
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Rich Jacobson
Keller Williams West Sound Realty - Poulsbo, WA
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David & Tonya - So ya don't think she's qualified to cook fries? Parking lot duty sound appropriate to me!
Apr 01, 2007 06:50 PM #92
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Rich Jacobson
Keller Williams West Sound Realty - Poulsbo, WA
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Bonnie - I wish they would pursue action against her, but I think they just want to be free of her, and move on.
Apr 01, 2007 06:52 PM #93
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Rich Jacobson
Keller Williams West Sound Realty - Poulsbo, WA
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Bill - yeah, this has been a pretty amazing story! I am confident that my clients will see better days ahead!
Apr 01, 2007 06:53 PM #94
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Rich Jacobson
Keller Williams West Sound Realty - Poulsbo, WA
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Chris - yes, a formal letter of apology. Amazing, huh? I think she appointed herself. Kinda like a dictator!
Apr 01, 2007 06:55 PM #95
Rainmaker
451,192
Allison Stewart
St.Cloud Homes - Saint Cloud, FL
St. Cloud Fl Realtor, Osceola County Real Estate 407-616-9904
Rich-leave it to you to strike just the right chord in this post. The realease was no doubt music to the sellers ears. Perhaps a rousing round of "Hit the Road Jack."..and don't cha come back no more no more no more no more...was playing.
Apr 03, 2007 06:07 AM #96
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Rich Jacobson
Keller Williams West Sound Realty - Poulsbo, WA
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Allison - "What you say?".....great song, and very appropriate in this situation!
Apr 03, 2007 11:39 AM #97
Rainmaker
409,933
LLoyd Nichols
Premier Florida Realty of SWFL - Fort Myers, FL
SW Florida Homes
Its even more amazing that that person is a Broker.Prima Donna is the correct word.Leen Harley says is best: it's abandonment.
Apr 04, 2007 07:46 PM #98
Rainer
23,467
joanne Douglas
Terrie O'Connor Realtors - Ridgewood, NJ
Wow!  What goes through their tiny little minds??  

I had a friend who sold a home with the local "hometown" realtor and mentioned to the realtor that she was disappointed in the way she was serviced (agent would send folks over at dinner time, she has 4-little kids, dinner time was madness; she'd get calls in the afternoon that someone wanted to show the house in 10-minutes, did I mention those 4-little kids...)  anyway, Ms. hometown realtor got all upset and in her face with the comments..."NO one has EVER complained about me...I am offended!"  

Fortunately, this realtor worked for the competition, she has since retired but yes, everyone she ever worked with (clients, colleagues, customers) should have felt HONORED to have her working with them.  It was ALL about her!!!  
Apr 05, 2007 07:09 PM #99
Rainmaker
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ARDELL DellaLoggia
Sound Realty - Kirkland, WA
Rich, there is no "designated agent" in CA.  They don't have Deisgnated Agency.  The company lists, not the agent personally.  Try calling her broker.
Apr 06, 2007 03:25 AM #100
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Rich Jacobson
Keller Williams West Sound Realty - Poulsbo, WA
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ARDELL - I'm from California and, as I mentioned here, she IS the Broker.
Apr 06, 2007 12:00 PM #101
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Rich Jacobson
Keller Williams West Sound Realty - Poulsbo, WA
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LLOYD - you're right, it does constitute abandonment. That's the charge that I told my clients to pursue with the local board, and ultimately got her to release them from contract. 
Apr 06, 2007 12:04 PM #102
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Rich Jacobson
Keller Williams West Sound Realty - Poulsbo, WA
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Joanne - fortunately, the days of overbearing "ALL ABOUT ME" real estate agents is over. It's all about our clients, what is best for them, how can we best serve their needs and help them achieve THEIR goals. However, there still are a few dregs from the days of Ego-centric "World-Revolves-around-Me" agents.
Apr 06, 2007 12:08 PM #103
Rainmaker
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Kelley Eling
Marin Modern Real Estate - San Rafael, CA
Marin County, CA Real Estate
Where in California is this property?  Maybe I can help.
Apr 07, 2007 11:26 AM #104
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Rich Jacobson
Keller Williams West Sound Realty - Poulsbo, WA
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Kelley - thank you so much for your interest. Fortunately, my clients have found a really excellent team to represent them. The property is in So. Cal, but I will keep you in mind for any clients moving to your area. I am originally from CA myself - grew up in the Bay Area, lived in Santa Rosa before moving to the Midwest.
Apr 07, 2007 11:59 AM #105
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