Increase Property Showings By Treating Your Peers With Respect.

By
Real Estate Broker/Owner with Bryant Tutas-Tutas Towne Realty, Inc BK607690

How may I serve you?Hi folks. Earlier this week I re-posted an article titled "Does that 50 cents have to be on the HUD?". That post contained a comment about another REALTOR(R) giving the code to my lock box to a buyer, so the buyer could do his own final walk through. Maybe I should have reported the REALTOR(R) to his Broker or filed an Ethics complaint. But I didn't. This post explains why.

First, I list homes for sale in Poinciana Florida. That's what I do. I rarely work with buyers. Therefore, my business depends on other REALTORS(R) showing and selling my listings. With that in mind, my business plan has always been to "market" my listings to other REALTORS(R) and to give them as much incentive as I can to want to show my listings. My good reputation with REALTORS(R) is how I make my living. My listings get showings, because over the years, REALTORS(R) have learned that they can trust that my properties will be priced right, clean and easy to show. No surprises.

The REALTOR(R), in my previous post, had actually done a pretty good job up to the point of giving out my lock box code. I had a discussion with him about this and it will not happen again. I complemented him on the good job he did in getting the deal closed and hope to have many more deals with him in the future. We got through the situation with no bad feelings. 

Would this had turned out this way if I reported him to his Broker or filed an Ethics complaint against him? No. Absolutely not. He would never had showed my listings again and my future Sellers would suffer because of that.

So, here is a short list of the things I do to ensure that my listings are getting shown. Not only shown, but shown constantly by other REALTORS(R).

My listings are:

1. Priced right, always. I am an expert on pricing.

2. Clean. Very clean.

3. Easy to show. No appointment necessary and always on a lock box.

Realtors can count on me to:1. Answer the phone. If not, return their call quickly. 8-8 seven days a week.

2. Always be professional.

3. Never loose my cool. Ever.

4. Negotiate the deal without voicing my opinion. It's the Seller's deal not mine.

5. Assist them in anyway I can to get the deal closed.

6. Take the time to help them if they are new to the business.

7. Discuss issues with them upfront and not in a confrontational manner.

8. Always be honest.

9. Always stay focused on the end result, getting my Seller a check.

10. Thank them for a job well done and let them know I really appreciate them showing and selling my listing.

Now, doesn't all this sound better than filing an Ethic's complaint or "telling on them" to their Broker? My Grandmother was the most loving, most generous, most caring and most honest person I have ever known. If I did anything less than this she would look down from heaven and shake her stick at me. I would never want that to happen.

So remember, treat your fellow REALTORS(R) with respect. Help them if necessary. Be patient with "newbies", we were all one once. What say you?

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 Tutas Towne Realty, Inc handles Florida real estate sales, Florida short sales, Florida strategic short sales, Florida pre-foreclosure sales, Florida foreclosures in Kissimmee Florida Short Sales, Davenport Florida Short Sales, Haines City Florida Short Sales, Poinciana Florida Short Sales, Solivita Florida Short Sales,  Orlando Florida Short Sales, Celebration Florida Short Sales, Winderemere Florida Short Sales. Serving all of Polk, Osceola and Orange Counties Florida. Florida Short Sale Broker. Short Sale Florida.

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Show All Comments
Rainer
211,971
Carol Smith
Casmi Photography - Mebane, NC

BB - great points to remember.  Thanks for the nudge.

You are certainly a professional - in all ways.  God bless.

Sep 23, 2008 11:39 AM #70
Rainmaker
127,361
Kristina Pratt
St. Louis' Illinois Suburbs - RE/MAX Preferred Partners - Edwardsville, IL
REALTOR - SFR - GoshenRealtyGroup.com

Fabulous post, Bryant.  Sometimes I'm amazed at the hassle that other agents put each other through.  We all have the same goal in mind - to have a happy seller and a happy buyer when all is said and done.  Great reminders... thanks for taking the time to post it.

Sep 23, 2008 12:25 PM #71
Rainmaker
172,465
Real Estate Virtual Assistant & North San Diego County Real Estate Agent
Christine Wade - Vista, CA

I think you made a judgement call...and one that will benefit both your own and your seller's bottom line.  Had you just ignored the situation and let it go, I would have been disappointed, but you personally took the time to continue fostering the relationship with the buyer's agent and let them know what was acceptable and what was not in future instances. Mentoring to other agents is a great way to reign them in without bringing them down.  I think you handled it just right!

Sep 23, 2008 12:29 PM #72
Ambassador
623,512
Janna Scharf
Keller Williams Realty Coeur d'Alene - Coeur d'Alene, ID
Coeur d'Alene Real Estate Pro

That's great advice and very articulate. I've run into a lot of hysterical realtors losing their cool the past year or so, I think it has a lot to do with the pressure everyone's under.  But that's no excuse.

Sep 23, 2008 01:08 PM #73
Anonymous
Anonymous
Anonymous

Yes it all sounds much better.  I have had my issues with some of the local REALTORS of my area and could have made a big stink but I have turned the other check many a time and even offered to help people out more than a few times.

Nice piece of work, and I like your other blog as well.  I was wondering if you ever allow guest bloggers to send you an article to post on your other blog, with credit back to the author?  If so let me know, as I am looking to build some relationships and a more diverse link portfolio as well of course.

James Boyer
www.nj-realestate-agent.com

and yes I know that the link I put in this comment is no-followed.

Sep 23, 2008 01:26 PM #74
Anonymous
Anonymous
Anonymous

I hear you Bryant.  You know I read your list and one says "Never lose my cool. Ever."  I have had agents hang up on me, rant at me, whine at me.  Times are tough out there.....deals are falling through do to the economic problems and  agents are reacting with this negative manner.    I hope people read that and realize that doing such things won't change  the situation.  Good post. Thanks.

Sep 23, 2008 01:26 PM #75
Rainmaker
70,921
Mary Bowen
Coldwell Banker United, Realtor - The Woodlands, TX
Real Estate At Its Finest!!!

You are right. If you make a fellow realtor mad the will often avoid your listings.

Sep 23, 2008 01:33 PM #76
Rainer
195,154
Ed Vogt
Midwest Properties of Michigan - Grandville, MI
Grandville, MI Midwest Properties

I wrote a blog about other Agents not returning phone calls when I was a Newbie in RE and to AR.  I'm amazed that it is still an issue.  In this market, and business, we need to be respectful of one another.  We're all busy.

Sep 23, 2008 01:37 PM #77
Rainmaker
247,746
Mike Klijanowicz
Baltimore & Harford County Maryland - RE/MAX AMERICAN DREAM - Perry Hall, MD
#1 Baltimore & Harford County Maryland REMAX Agent

It is no different than when you deal with that buyer or seller who completely and utterly frustrates you every time you speak.  We have all been there, right?  If you haven't you will one day and my best advice to you is KILL THEM WITH KINDNESS!  Some of my most difficult clients have been the best source of referrals!

Sep 23, 2008 01:41 PM #78
Anonymous
Anonymous
Anonymous

Broker Bryant - You are a honest and good hearted Realtor.  I would not have reported it.  We need each other to sell and show the listing.  You are a good hearted Realtor.

Sep 23, 2008 03:14 PM #79
Rainmaker
287,477
Pippa Mac
Chevaux Group Realtor, The Woodlands and Spring - The Woodlands, TX
The Woodlands TX Real Estate

This is a must read for all agents!

Sep 23, 2008 05:24 PM #80
Rainmaker
64,264
David Thomas
West USA Realty, Scottsdale, Arizona - Gilbert, AZ
Phoenix,Chandler,Mesa,Gilbert,AZ

good for you for keeping an eye on the future - you let him know the error in his ways in a manner that maintains his dignity - and yours.

Sep 23, 2008 06:50 PM #81
Rainmaker
312,527
Carol Culkin
Reece & Nichols - Leawood, KS
Overland Park

BB - Excellent points. Never burn bridges. We never know when we might need somebody to sell our next listing.  

Sep 24, 2008 01:00 AM #82
Rainer
194,096
Elizabeth Nieves
The Elizabeth Nieves Realty Group - Durham, NC
Bilingual Raleigh - Durham North Carolina Real Estate Team

I think you have to be a good judge of character to know if someone is making a mistake or IF it is their standard operating procedure. BUT...YES...I'd do the same thing in this case. GBU!

Sep 24, 2008 07:20 AM #83
Rainer
68,801
Judy Tuscano
Prudential Verani Realty - Nottingham, NH
NH Real Estate Professional

BB If you had listings in NH I would not hesitate showing them to my clients and customers.

Sep 24, 2008 08:28 AM #84
Rainmaker
135,689
Scott Cowan
RE/MAX Four Seasons - Puyallup, WA

BB- I really like the way you handled the situation. I read your related post and could see how it could of become a matter of pointing fingers had you handled it differently. I have bookmarked the post  so I can review it from time to time as I need the reminder of who it is I am working with and for.

Best,

Scott

Sep 24, 2008 10:47 AM #85
Rainmaker
217,417
Patricia Beck
RE/MAX Properties, Inc., GRI, CDPE - Colorado Springs, CO
Colorado Springs Realty

What a great list!  Sounds like you handled the situation with that realtor well and instead of acting impulsively and reporting him to his broker, you looked at the big picture. 

Sep 25, 2008 12:17 AM #86
Rainmaker
413,533
Betina Foreman
512-771-6318 Austin Home Girls Realty - Austin, TX
Realtor, C.N.E. Selling Homes in Lake Travis & Central Austin!

What a super blog. Bryant I am amazed that you have the same figure as the Big Boy. I had imagined you are much thinner than he is or was. You know as in the burger joint "Kip's Big Boy" . I have not seen one of those in about 25 years. Where on earth did you find the picture?!?

Betina

Sep 25, 2008 09:26 AM #87
Rainer
47,983
Jessica Bigger
RE/MAX Humboldt Realty - Eureka, CA
Realtor - California Coast Real Estate

Bryant - Your points are great!  I too wish more Realtors in my area would abide by them.  Yes, we should make an effort to list homes that will sell in today's market and definitely when it comes to negotiation - we need to be the professionals and work together regardless of how emotional our clients get on either side.  I too would be thrilled to work a transaction through with you :)

Sep 26, 2008 11:33 AM #88
Rainmaker
1,089,021
Bryant Tutas
Bryant Tutas-Tutas Towne Realty, Inc - Poinciana, FL
Broker/REALTOR, Tutas Towne Realty, Inc

Ok I can't keep up!!! As always you guys have left some great comments. It's really not that difficult to work together is it?

Sep 28, 2008 08:34 PM #89
Show All Comments
Rainmaker
1,089,021

Bryant Tutas

Broker/REALTOR, Tutas Towne Realty, Inc
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