Auto Responders Part III-Is It The End Of Humanity?

By
Real Estate Agent with Better Homes Realty - BH Referral Associates

I'm always thinking of ways to be more efficient..because time management is my weakness or is it?  There are days that I feel like I get nothing accomplished and then there are the days..Where I think of the song, You Can't Touch This..I'm a steam roller and somehow I just get it all done!

But I admit if I take a look at everything I do..getting back to people in a timely fashion is something I can always improve on...just think about this:

We are global

We market 24/7 even when parts of the world are in a deep sleep

Dropped calls

Bad emails addresses

A message that shows up in your cell phone box..a day later?

You Never Got Back To Me!

With the wonderful tools of technology..there can still be fallacies..that's where getting personal comes in...even with auto responders.

After Sharon's post..it got me thinking..what an opportunity...after all we are all so automated...cell phones, recorded messages, auto responders for emails, text messaging..everything that allows us to always work in the now...

In the moment....

Is it shameful, are we embarrassed?

Is this the end of humanity? 

Its the way the world is turning..but we do not have to lose our human touch..even in auto responders.

We do not have to automate our entire businesses..but there are parts I believe it is necessary. When I look at my email box..I have to admit there are times..its really overwhelming..considering I am in front of agents, in front of customers..in front of the public every day all day long..

I know I am not that different from you!

I read Problogger's book, maybe you have and maybe you haven't...I subscribe to his newsletter and read him regularly..he uses auto responders and has over 48,000 subscribers.  Ask yourself..how many subscribers do you have? 

In truth what would you do to stay in contact with all those people?  I know that I recieve updates..email newsletters..and more! 

I personally appreciate it!

I get auto responses from Oprah..does it offend me?  No it does not!  Is she any different from any one of us?..Just more people know who she is.  Does that make her different and an exception to the rule?..nope just richer and maybe smarter..because she is efficient she has to..the original media queen!

Auto Responders Serve Their Purpose..I Have To Build The Relationship!  Would You Be Insulted If I sent You An Auto Responder?..Many of the Pro's use them..in a wide variety of ways!

When someone leaves a comment on your blog on wordpress or blogger..a message pops up..is that not an auto responder?  This comment is awaiting moderation, can you personalize it?

Or you can't get to the phone because you are face to face with someone....Having a customer listening to your voice recording is that not an auto responder?  It is personalized?

Can you honestly tell me you use no other automated tools?  To me you can get personal..even with auto responders. 

I will tell you..I'm not the best...when it comes...to automating my business... but for 2009..that is my goal...and my intention..to be more efficient...have enough energy...to do all I do.  I really don't have auto responders in place..but that is definitely part of 2009's plan..to personalize them..to have them mean something...and remind people..I'm here and I appreciate them! 

I don't know I still like the idea..auto responder for my blog comments. 

You can't be everything to everyone and every where all at once!

Read Sharon Simm's Post here! 

Read Jessica Bigger's Post here!

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Show All Comments
Rainmaker
1,066,743
Joan Whitebook
BHG The Masiello Group - Nashua, NH
Consumer Focused Real Estate Services

Very interesting points you make.  I have been thinking about this for a while.  Maybe it's time to reconsider.  I think something a bit personalized may work.

Oct 12, 2008 11:22 AM #1
Rainer
23,013
Suzanne Champion
N.J. Realty - Westerville Ohio - Columbus, OH

It depends a lot on what the autoresponse says to the recipient, doesn't it?  Just like in any communication...content is king.  It will be interesting to hear if you come up with something that works well for you.

Oct 12, 2008 11:31 AM #2
Rainer
41,803
Eugene Jones
Weichert Realtors - Somerville, NJ

Great post Midori! Ever since I took the e-Pro course I've been headed in this direction. 

Oct 12, 2008 11:51 AM #3
Rainmaker
135,689
Scott Cowan
RE/MAX Four Seasons - Puyallup, WA

Auto-responders like most anything can be useful or something that is abused. I think if you make a decision to use them you will need to realize that not everyone will like them. I draw the anology that someone registers on your website and you call them immediately. Some people are put off by the contact and others welcome it. Auto-responders are similar some will welcome the content and the quick response and others will be put off that a "bot" responded to them. It's all about balance.

Best,

Scott

Oct 12, 2008 12:11 PM #4
Rainmaker
458,109
Midori Miller
Better Homes Realty - BH Referral Associates - Fort Lauderdale, FL
Homes In Fort Lauderdale, Real Estate Training - R

It is all about balance..so think about it..what part of of my day being face to face in front of customers should I sacrifice by doing all of my own correspondence..myself..no different than an assistant...except its automated...my personal auto response.

That is my point...less than 1% of your readers will comment on your blog...so it will rarely get used but when it does..make it count.

On my website..I don't make people register..why they can get mls access anywhere but when it comes to my blog posts..I would like that feature....their mine...and I can't always keep up with every person..should I shrink down my sphere??? or stop networking....because I cannot personally touch these people immediately personally?  We are global and in order to be global something will have to be automatic. 

People get ready...real estate and closings are taking place on the net...People buy properties on the net..emailing contracts...listings and sometimes never meeting face to face...this will happen more and more as our world will continue to evolve..probably faster..and more precise..using spell check...filling out forms..and we find automatic responses so offensive?

I see it...and its coming sooner than you think.

 

 

Oct 12, 2008 12:24 PM #5
Rainer
152,799
Fred Chamberlin
Guild Mortgage Co - Oak Harbor WA - Oak Harbor, WA
Oak Harbor/Whidbeynulls, #1 Experienced FHA Mortgage Consultant

Interesting discussion Midori. I am not certain that auto responders are the way to go. Maybe just a capture and personal note from you????

Oct 12, 2008 03:42 PM #6
Rainmaker
630,071
Don Rogers
Keller Williams Realty Chesterfield - O'Fallon, MO
Realtor, Broker, CDPE, GRI, OnullFallon MO & St Charles County MO homes

The only auto responder that I have is the answering machine on my cell.  HMMM, maybe I should consider such a thing.  Thanks ma'am  for raising the thought.

BTW, I went back and read both ladies posts and they both have some interesting thoughts to consider.

Oct 13, 2008 03:39 AM #7
Rainmaker
605,161
Petra Norris
CDV TransAtlantic, Inc. - Lakeland, FL
Realtor, Lakeland FL Homes for Sale

Midori - Sharon, Jessica and you brought up a very interesting point and I voiced my opinion on their blogs. I would  not implement an auto responder on my blogs, my blogs is my voice and I would definately answer with my voice. Even if you would personalize your auto responder, how would you answer each comment?

Oct 13, 2008 11:31 AM #8
Rainmaker
458,109
Midori Miller
Better Homes Realty - BH Referral Associates - Fort Lauderdale, FL
Homes In Fort Lauderdale, Real Estate Training - R

Petra-I have to live in my reality here..so let me explain..I like the idea of an autoresponder...just like an autoresponder for email...an autoresponder would never be a substitute..for personal contact.it would enhance and implement what I am doing....but I have to be very honest...I have a huge data base online...over 5000 contacts online...I belong to many social networks..just like so many..and I still train agents...I still sell once in a while and then I have to fit my personal life in...and would love an autoresponder. 

You have to think that many times we do get comments that say good job...great post...sorry I don't really respond to often to them..I try to recipricate..and that is how I would find an autoresponder useful. 

Even with recipricating I sometimes fail miserably...and I hate to say it...whether we like it or not...the world is changing.  Moving faster....with higher expectations and immediate response times.  I would say 80% of the time I call someone I am leaving a message and it doesn't matter what time of day it is.

It is not only the social aspect I am thinking of here...I am thinking of what would make me a bit more efficient...well rounded and balanced!  Thanks for your input!

Oct 13, 2008 01:06 PM #9
Rainmaker
605,161
Petra Norris
CDV TransAtlantic, Inc. - Lakeland, FL
Realtor, Lakeland FL Homes for Sale

Midori - I completely understand your reality and I would have to agree measuring your contacts. We are doing what's best for us, individually. But when you start implementing an autoresponder, I would think the writer, who made a valid comment other than "Good Job, great post" deserves better.

Oct 13, 2008 02:14 PM #10
Ambassador
729,582
Christopher and Stephanie Somers - Realtors - Philadelphia Real Estate
Realtor / Owner - RE/MAX Access - Philadelphia, PA

I think it is a decent idea for different mediums.  For a lead management system I think it makes sense as it is quantity.  For a private blog, Im not sure... a blog is more personal and more quality per se... thus, an auto response would be impersonal... I have mixed feelings for a blog. 

Oct 14, 2008 08:20 AM #11
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Rainmaker
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Midori Miller

Homes In Fort Lauderdale, Real Estate Training - R
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