Realtors Please Call Back!

By
Real Estate Agent with Keller Williams Properties Weston, FL

I just finished Mathew Ferrara's blog about lock boxes Are you Cheating your Sellers by using a Lockbox?. As I went through the comments, I came across many about agents not returning calls. I have to agree with that one. One day, I called 8 listings for showing instructions and I received one call back. Well actually I called her back and she picked up the phone. Agents, do you realize how stupid we look when we need to tell our clients that we did not receive any call backs. I know some agents have contracts on properties and have not changed the listing on the MLS, but please call back and let the buyer's agent know! Look, if you want to know why people look at us as USED CAR SALESPEOPLE,  in my opinion, this is one reason. When you do not call back an agent when they are calling for showing instructions, then you make us all look bad. Some of us need to raise the bar on how we conduct business.   

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Topic:
ActiveRain Community
Location:
Florida Broward County Weston

Comments 19 New Comment

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Rainmaker
37,934
Matthew Ferrara
Matthew Ferrara & Company
-- www.matthewferrara.com

John:

If you think it's hard getting a REALTOR to call you back and you're a REALTOR yourself, you should see what consumers go through trying to reach agents.... especially those who only check their email once a day (if at that...)

On the other hand, the number one reason agents "drop" leads from consumers is "the consumer never called me back" so it seems to be a mutual game out there.

- Matthew

December 28, 2008 05:06 PM
Rainer
15,305
John Palmisano
Keller Williams Properties Weston, FL

Matthew, I agree. I usually call back 3 time and leave a message. No return call and I feel they are no longer interested. I pick up my phone 90% of the time from 9am-9pm. I will admitt Sundays are a lackadaisical day, but I do return calls.

 

JohnP

December 28, 2008 07:13 PM
Rainer
15,305
John Palmisano
Keller Williams Properties Weston, FL

Matthew, You are so right. I call the client back 3 times, and I leave a message. If they do not call back, then I feel they are no longer interested. You will be amazed on how many calls I receive from potential clients, asking if Realtors answer their phones. They will tell me I was the seventh Realtor they called, and the only one to answer.

 

John

O.K. this might be a second answer to Matthew. Hit the wrong key again on the computer.

December 28, 2008 07:23 PM
Anonymous #18
Anonymous
Laura Sanchez (David Michael Realtors-Pasadena, CA)

I concur with all of the aforementioned concerns.  I just called an agent on his cell and he snapped at me, "Please call my office!", it took me a second to calm my nerves.  I politely stated that not only had I tried his office and left 2 messages on his voice mail and another two with the receptionist but that I had submitted an offer via Docusign and e-mail (as requested) the previous day and still had not heard from him.  I adviced that he might want to check his e-mail inbox or spam folder because our offer is strong and my client had given the sellers 48 hours to respond on this Standard Sale.  His tone improved immediately.

What is going on? Some agents walk around like they cannot be bothered. 80% of my clients are buyers and I am taken a back by how difficult it is to get ahold of Agents now a days, whether it is to show a property, get information or to review documents.  I typically like to give 24-48 hour notice to show a property and still I have trouble getting call backs or even email responses.

Lastly, I seem to find descrepancies on the mls, it says go direct, vacant,  supra lockbox, we show up and the're 2 combo locks.  It says do not call for availability mls updated daily, we show up and it's in Escrow or has been withdrawn. The list goes on...we as Agents need to step it up, we need to execute our due dilligence.  Most importantly, have we forgotten that we have a fiduciary obligation to our buyers and sellers?  The sad thing, is the agents that should be reading this and stepping it up will not read this, they can't be bothered. *Sigh*

November 17, 2009 04:37 PM
Rainer
15,305
John Palmisano
Keller Williams Properties Weston, FL

Laura, I guess the agent you called was to busy with his day job to answer real estate related questions. You are right, the agents who need to step it up won't read this, but the agents who do will keep it in the front of their brain. Thank you for the post.

November 18, 2009 04:50 AM
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Rainer
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John Palmisano

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