Should Real Estate Be More Like Ebay?

By
Real Estate Agent with Prudential California Realty

I am lucky. I REALLY love what I do. There is nothing like helping a first time home buyer through the process of becoming a homeowner or helping a seller get a home sold so that they can move on to the next.Customer Service

One thing I am continually surprised by, I am sorry to say, is the lack of professionalism and customer service by some people.  Don't get me wrong, I work with lots of great agents, lenders, etc... but there are so many that I can't believe are still in business.

Having worked in everything from marketing to various kinds of sales in my lifetime, I can honestly say that I have never see anything like this in other industries. I can not recall so many un-returned calls, improper documentation and at times, just plain bad attitudes.

I have been told on a few occasions, "it's the industry, we just have to deal with it."  But why?  Why should I and especially my clients have to deal with so many inadequacies?  It is really not fair to them! Because most of the time, NO ONE ELSE KNOWS about it!

Ebay has it figured out.I have bought and sold a few things on Ebay and I like that you have to rate or be rated by a star system every time you purchase something.  You get to read comments about people's experiences too.  Would you rather work with a two star agent or five star?

Ok, so maybe it would be just about impossible to implement a system where we can get rated by clients and other agents but it is important to really check out who you are working with.  Here are a few ideas:

Google them- This is just about the best way to see what a person is about. Are they on line?  Many studies have shown that more than 85% of home buyers start their search on line. To me that means a good agent knows they should be on line. You can tell a lot by their writing skills and the company they keep on blog platforms.

Ask around - Good agents are visible in their community. If you have a couple in mind, ask people if they know anything about them.

Call Multiple Times - See if they answer their phones or return calls in a timely manner.

These are just a few tips. Since we can't use Ebay's system, I am glad that there are on-line blog sites, like Active Rain, the one I use. You can get a good sense of a person by the company they keep here.  Check out their writing and their comments.

If you have questions about real estate or local Fulllerton area information, I would appreciate the opportunity to be of service!

__________________________________________________________________________

Cristal Drake - Realtor (R)...At Your Service for all your Fullerton area real estate needs! RE/MAX North Orange County - 714-423-7525. All information in my blogs is believed to be accurate but is not guaranteed. Copyright 2009 all rights reserved.

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Ambassador
326,214
Paddy (Patricia) Pizappi
Real Estate Associate Broker Hudson Valley NY
RJ Smith Realty Real Estate Solutions

Great advice Cristal.  People will often spend more time picking out a brand of shampoo than they do picking an agent then they wonder why they are not getting satisfactory service. 

January 16, 2009 06:43 AM
Rainmaker
142,381
Cristal Drake
Realtor - Fullerton Real Estate
Prudential California Realty

Michael, I hear you!  It is too easy to give bad service (especially to other agents) because no one really knows about it!

Caren, awesome!  I love that system!

Greg, of course you are right. The only problem is that sometimes the clients don't see how TERRIBLE they are behind the scenes!  I guess that was my main point.

Denise, I spoke to a broker for a home auction company (forget the name) but yeah, I was suppose to get them to pay about 5k up front, etc... Then the prospective buyers all had to get their own inspections before the sale. It was crazy.  Good concept but execution was terrible.

Marcy, going to check it out!

Ann, that is for sure. I am surprised at how many agents just have no sense of professionalism.

Cherimie, thanks for stopping by! Of course we are thinking of you!

Robin, why is that?  Crazy!

Bill, You know I know! That is for sure!  Can not wait to see you on HGTV!  Keep us posted!

Paddy, surprising, hugh?

January 16, 2009 09:49 AM
Rainmaker
1,067,618
Myrl Jeffcoat
Greater Sacramento Real Estate Agent
GreatWest Realty

Cristal - With all the bid submission going on with short-sales and REOs, I almost thought we were selling real estate in an Ebay environment.  Even some of the out of area escrow companies are acting a lot like PayPal.  Are we read to return to a more traditional market or what!

January 19, 2009 06:30 PM
Rainmaker
142,381
Cristal Drake
Realtor - Fullerton Real Estate
Prudential California Realty

Myrl! You certainly said it! I am just tiered of these agents that don't care how they treat other agents!  I really want to go back to SERVICE!

January 19, 2009 11:18 PM
Anonymous #21
Anonymous
Yanne G

Hey Cristal:

 

I love your idea of the rating system. It probably would have helped me a lot when my bf and I were looking at buying his home. We went through about 3 agents and still got screwed. I on the other hand was very lucky cause I had an AMAZING AGENT!!! WINK WINK

 

If we can have ratings for restaurants and ratings on ebay and food critics and such, i am sure there is a way to set up a rating system for Agents.

 

Great job Cristal! You are amazing.

 

 

January 20, 2009 07:53 PM
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Rainmaker
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Cristal Drake

Realtor - Fullerton Real Estate
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