Realtor Etiquette...

By
Real Estate Broker Owner with RE/MAX EXCEL

This post is going to be a bit of a rant, so please forgive me.

As an agent who is also the office manager for RE/MAX EXCEL, I often answer the phones and schedule appointments. I have noticed lately an increasing amount of lack of appointment scheduling manners from agents.

  • Calling from outside a listing, wanting to get in to see it RIGHT NOW.  Come on, you don't like it when people come to your house without notice, why would home sellers?
  • Calling me the same day as your showing when the showing instructions CLEARLY say 24 hours notice required for all showings, no matter what.  I don't care if your client is the president of the United States, these tenants will not let you in without 24 hours notice.  Don't get crabby at me, I don't make the rules.
  • Not calling and letting me know that you couldn't make it to a scheduled showing.  Folks, I have been yelled at because agents didn't show up for the appointment and I didn't tell them. (Forgot my mind reader hat that day)
  • Not filling out showing feedback forms.  I make it really easy, just fill out a simple email and return it to me.  No printing and faxing, just click reply.  Please help me out here, I make sure my agents fill them out and I personally fax them to you when required.
  • Acting condescending toward me on the phone, just because I am "staff" and therefore not important.  Don't forget who really gets things done around the office.  We do remember who treats us well, and we are more likely to help you out later when you are respectful ;)

Please just take a minute to think about manners, and treat others the way you would expect to be treated.  Common courtesy goes a long way!!

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Rainer
23,995
Jerry Becker
Littleton, Colorado
Jerry Becker and Associates

I agree with all your points except the first one.  I doesn't happen very often where we need to schedule a showing when we're parked in front of a seller's home, but so what.  Isn't that why we're calling, to see if its' OK?  Usually on a weekend, the seller already has a couple of appointments for that time slot and many times isn't even home.  If it's not feasible, then we have to try another time.  That's OK with the buyers as it was usually there idea to take a look at this one, that wasn't on the tour.

January 10, 2009 01:37 PM
Rainmaker
229,870
Debbie Summers
MoveToLakeMary.com or 407-758-1020
Charles Rutenberg Realty - Orlando, Florida

Kim - Ditto to every single item...  I actually feel better after reading your post.

January 13, 2009 07:06 PM
Rainmaker
1,084,017
Jim Frimmer
Realtor & CDPE, Mission Valley specialist
HomeSmart Realty West

I like your rant. I just wish I had a name to put with it, something a little more personal than "RE/MAX Excel."

If you have several people in your office who use this profile, I think you could get more mileage by letting all of them have their own profiles. Then just put "RE/MAX Excel" behind their name. For example, you'll see that I'm Jim Frimmer, San Diego Mission Valley Realtor (Century 21 Award). Gives them my name, where I work, and which company I work with.

January 17, 2009 01:28 AM
Rainer
14,903
Logan_Utah_Real_Estate_ Cache_Valley_Homes_for_Sale
RE/MAX Excel

Kim,

What a great post. I'll try to do better from now on. We appreciate all you do to keep the office running smooth.

January 19, 2009 04:51 PM
Rainmaker
171,739
Cynthia Bartch
Redesigned Spaces; All Round Nice Gal
Home Stager/Property Stylist & more! Granville, Ohio

Hi Kim, about your point about "Calling from outside a listing, wanting to get in to see it RIGHT NOW.  Come on, you don't like it when people come to your house without notice."

I'm going to have to disagree w/ the lovely Karen Stone on this one. I was the one who's home was for sale and this happened to me. I was having an afternoon party, so I passed on this showing.

Great blog!

February 19, 2009 08:30 AM
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Rainer
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RE/MAX EXCEL

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