Don’t lie to your clients!

By
Real Estate Agent with Keller Williams Realty

Photo courtesy of spleneticOne of the biggest mistakes most agents do is they lie to their potential clients right from the beginning. They meet someone, make promises, and set up expectations that they can't possible keep up with.

One of my favorite questions from potential buyers and sellers is, "Should I wait about six months and see what happens?" Most agents tell their clients that if they had a crystal ball, they would tell them, but their opinion is that they should buy or sell now, because you don't know what the future will bring. Give your clients the facts and let them decide for themselves. If you tell them what to do, you may be setting yourself up for a lawsuit.

I tell my clients, "If I owned a crystal ball, I wouldn't be standing here because I would be at the lottery counter buying tickets!" Don't set yourself up by promising your clients things you can't possibly deliver on. I say, under promise and over deliver is the way to true success and client happiness.



Todd Clark - broker
Kastings & Associates
Phone: (503)524-9494
Fax: (503)622-8739

Posted by


Todd Clark (broker w/ Ken's Home Team)
Keller Williams Realty
Todd@IFoundYourNewHome.com
Phone: (503)524-9494
Fax: (503)746-9573

 

 

 

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 I am a licensed Realtor who specializes in Washington County, Oregon and also work in both Clackamas and Multnomah Counties including the cities of Aloha, Beaverton, Canby, Clackamas, Gladstone, Gresham, Happy Valley, Hillsboro, Milwaukie, Oregon City, Sherwood and Tigard. All information contained in these posts are copyrighted and cannot be used without prior written approval authorization from the author me Todd Clark. If you are looking for an outstanding agent please give me a call I would love to help you with all your real estate needs.

 

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Show All Comments
Rainer
120,285
Carol Swain
Keller Williams Real Estate - Langhorne, PA
Realtor, -www.swainsells.com- Bucks County, Pa

Great Blog, with a great point!  Promising something you can not follow through with or that is beyond your control is a very bad idea.  It just sets you up to look bad if it does not play out as you promised it would. 

Jan 18, 2009 01:16 PM #1
Ambassador
287,656
Tim and Pam Cash
Crye-Leike (Sango) - Clarksville, TN
Real Estate Professionals - Clarksville TN

Todd, great post.  Only yesterday we had a meeting with some potential clients who asked similiar about buying.  While we could have made an easy sale it was not the right time for them (engaged) thus we built a plan to keep abreast of a certain price range, got them pre-qual'd and ready for June when they get married.

Jan 18, 2009 01:25 PM #2
Ambassador
748,579
Steve Shatsky
Prudential Texas Properties - Dallas, TX
Dallas Real Estate & Short Sale Specialist (214)213-0340

Hi Todd... Great advice.  I use the crystal ball analogy at least once or twice a day!

Jan 18, 2009 01:37 PM #3
Rainmaker
1,403,059
Tom Braatz
Re/Max Realty Center 262-377-1459 - Oconomowoc, WI
Waukesha County Realtor Real Estate agent,Waukesha

Todd

If a Realtor can't deliver it will catch up with them sooner or later.

Tom

Jan 18, 2009 01:55 PM #4
Rainmaker
524,877
Maria Morton
BHG Real Estate - Kansas City Homes - Kansas City, MO
Kansas City Real Estate 816-560-3758

Todd, I don't make a practice of lying to my clients or potential clients. Like Tim & Pam, I tell them the truth and hope that they will choose me when they are ready.

Jan 18, 2009 02:03 PM #5
Ambassador
1,175,307
Paul Henderson
RE/MAX Professionals. - Tacoma, WA
I always put my clients first in any transaction!

Todd, Another great post from your stockpile of great posts. Words to live by...

Jan 18, 2009 02:16 PM #6
Ambassador
2,393,448
Patricia Kennedy
Evers & Company Real Estate, Inc. - Washington, DC
For Your Home in the Capital

Todd, I try not to overdo it when I'm setting their expactations.  Like, who knows?

Jan 18, 2009 02:41 PM #7
Rainer
58,511
Thea Byrnes
Century 21 Joe Guy Hagan - Elizabethtown, KY
Heartlands Elite

Todd, so true! I think that you need to be upfront and not sugar coat it to get what you want.  It is about the client and truly representing them and their best interests.

Jan 18, 2009 03:06 PM #8
Rainmaker
225,015
Marilyn Katz
Berkshire Hathaway HomeServices New England Properties - Westport, CT
ABR, e-PRO - WestportCTProperties.com

Give your clients the facts and let them decide for themselves.

Todd- Good advice.  Given the same set of facts, what's right for one client may not be right for another.  Ultimately, it should be their decision.

Jan 18, 2009 03:51 PM #9
Rainer
290,847
Richard & Carol DeGrace
1st Colonial Community Bank | Bank - New Jersey - Cherry Hill, NJ
Mortgage Loan Officers NJ 609-209-3700

What I've found is that lying is not a one-time occurance. People lie as a habit, wether it is a small or big habit.  Those that lie, it seems to me, can't help it. I'm not saying they have an excuse. I'm saying once they start ... good luck stopping and good luck having someone believe them. Agents can do this too when working with clients. The client might not know though.

Jan 18, 2009 04:01 PM #10
Ambassador
876,365
Larry Bettag
Larry Bettag - Cherry Creek Mortgage - Saint Charles, IL
Regional Vice-President

Tru dat!  I think that you have to build your business on referrals for life.  Therefore, we always need to act in the CLIENT'S BEST INTERESTs, if we're going to serve OUR BEST INTERESTS.

Jan 18, 2009 08:26 PM #11
Rainmaker
642,056
Fran Gaspari
Patriot Land Transfer, Inc. - Limerick, PA
"The Title Man" - Title Insurance - PA & NJ

TC,

Good advice!!! And I'm not going to lie to you...I'm still mourning the Eagles loss!!! Thanks,   Fran

Jan 18, 2009 11:00 PM #12
Ambassador
438,387
Deb "Alayne" Brooks
Alayne Brooks, Re/Max Elite Group, Wichita Falls Texas - Wichita Falls, TX
940-500-4010 Wichita Falls Real Estate

Todd, I agree whole heartedly. And, I have an email to send. Thanks for the reminder. Oops.

Later in the rain~Deb

Jan 18, 2009 11:26 PM #13
Rainmaker
244,953
Bruce Brockmeier
Internet Marketing Consultant to REALTORS® - Huntington Beach, CA
Coached By Crouch

I say, under promise and over deliver is the way to true success and client happiness.

Amen to that.  You will have a long, highly successful career with that approach.

Jan 19, 2009 01:08 AM #14
Rainer
92,857
Zane Coffin
Century-21 Homestar - Geneva, OH
(Geneva Ohio Real Estate Agent)

some times the truth hurts...but its easier to remember the truth then it is to remember something you made up......

Jan 19, 2009 09:02 AM #15
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Todd Clark

Broker - Beaverton, Oregon Real Estate Expert - (503) 524-9494
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