Know YOUR LISTINGS!

By
Real Estate Broker with Diane Turton, Realtors, Forked River, NJ

The other day I read Susan Neal's post:  

Can you answer questions without embarassing yourself, Take-a-look

It's so true.  If you are going to list a property, know the property!

Every so often I get a call on one of my listings.  The caller starts out by asking:

 "do you know anything about the property"  or  "have you ever been in that house?"

I always respond; "yes, of course, it's my listing!"

One has to wonder why a caller would ask those questions....

Who on earth did they previously talk to; that listed a property and didn't see the inside...or didn't know their listing enough to answer questions.

It's so important, "know your listings"!  No matter what type of property you've listed.

Let's face it; we get some crazy questions when a potential buyer calls.  No caller should expect you to memorize everything, such as room measurements or the exact amount of the yearly real estate tax.  It's OK to tell a caller that you can check it and get back with the answer.

But know the basics of the home so that you can speak to potential buyers with certainty:

  • Style of the home
  • Property Size
  • Number of Bedrooms
  • Number of Baths
  • Number of Garage spaces
  • Foundation type 
  • HVAC Type

I have a suggestion; this is what I do...

I carry a clipboard with all of my listing sheets in alpha order of street name.  To date, I personally have 26 active listings, so I need to be organized and quick, for incoming calls...

If I'm not sure how many feet deep the property is, or if it has a garbage disposal (whatever), I can grab the clipboard and give the answer.

I know that with new technology, some people will opt to carry information on their Blackberry. 

But sometimes the old fashion way, is quicker.  Or least it is for me!

ToulaRosebrock.com

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Rainmaker
543,261
Toula Rosebrock
Broker/Sales Associate, Realtor, Lacey Township,
Diane Turton, Realtors, Forked River, NJ

Hi John - exactly...we need to know our own listings!

February 04, 2009 07:47 AM
Rainmaker
543,261
Toula Rosebrock
Broker/Sales Associate, Realtor, Lacey Township,
Diane Turton, Realtors, Forked River, NJ

Hi Jeff - That was a good lesson to learn early on!

February 04, 2009 07:48 AM
Rainmaker
543,261
Toula Rosebrock
Broker/Sales Associate, Realtor, Lacey Township,
Diane Turton, Realtors, Forked River, NJ

Hi Tammy - I agree!

February 04, 2009 07:49 AM
Rainmaker
543,261
Toula Rosebrock
Broker/Sales Associate, Realtor, Lacey Township,
Diane Turton, Realtors, Forked River, NJ

Hi Dorie - True, we can't always be in front of a computer in the office...

February 04, 2009 07:50 AM
Rainmaker
543,261
Toula Rosebrock
Broker/Sales Associate, Realtor, Lacey Township,
Diane Turton, Realtors, Forked River, NJ

Hi Jon - Thank you, we're on the same page!

February 04, 2009 07:50 AM
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Rainmaker
543,261

Toula Rosebrock

Broker/Sales Associate, Realtor, Lacey Township,
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