Customer Service IS What We Do!

By
Real Estate Agent with www.AtHomesCharlotte.com | Savvy + Company Real Estate 228209

Customer Service IS What We Do!

The Maxwell House GroupOur firm had our annual meeting last week where we were honored for various achievements and were met with new challanges for the upcoming year. The Maxwell House Group received four different awards and we were SO very proud--we received the Bank of America, 'Referral Award' as we do refer a large number of clients to BOA and we did so more than others in our office in 2008, so BOA honored us for this one.  Our team won the highest sales team for our office and we also won the Silver Sales individual and team awards.


However, the most important award that we received is the Platinum Level Customer Service Award.  To me, that IS what we do and of all of the goals that we aspired to achieve in 2008, this is, by FAR, the most coveted that we achieved.  




Quality Service Certified

I don't like to 'brag' about sales awards or being a Top Producing agent for
X number of years in a row--those things are not going to do anything for my clients right now!  What is important to our clients is that we give them A+ customer service and that we are held accountable by a third party firm for doing so!

I'd like to share with you a recent letter and survey that we received today regarding one of our team member's Quality Service Satisfaction Survey.  I'm enormously proud of my partners and Edna is simply an amazing woman whom I adore and am so thankful that she is a part of our organization.  Join me in congratulating her for another job-well-done.




'Edna,

Below is one of your recent client's Quality Service survey.  In one word:  EXCELLENT!  Thank YOU Edna, for making our entire team look great!   You're a huge reason that we so proudly own the Platinum Level Customer Service Award and I want you to know that you are very much appreciated and that we all love you!

Thanks again, Edna--you're simply the best!

 Debe' 

QSC Report 1
QSC2QSC4QSC4

 


Disclaimer:  All information provided by this author is strictly an opinion, is not guaranteed, may be based on information collected from several sources, which may or may not be deemed reliable at the time of researching this article and may be time sensitive.

 

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Rainer
211,971
Carol Smith
Casmi Photography - Mebane, NC

CONGRATULATIONS to the Maxwell House Group!  Awards well deserved, I'm sure!

Feb 04, 2009 08:34 PM #10
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1,262,830
Debe Maxwell
www.AtHomesCharlotte.com | Savvy + Company Real Estate - Charlotte, NC
Charlotte Homes for Sale - Charlotte Neighborhoods

Margaret:  Thanks--she is SO very deserving!  Click on 'third party firm' above and it will take you to the site--I think it's QualityService.org.  It's very much like J.D. Powers so, we don't have anything to do with sending out or receiving the questionnaires.  It's a wonderful program.

Susan:  Thank you so much--and you're right, it's ALL about the clients!

Missy:  I sent our COO an email to ask him for you and he said he'd let me know tomorrow.  I'll get back to you on that price!  My firm requires that we do it so, they pay for the course and the testing too so, I've never had to cover that payment myself.

Linda:  Well, thank you so much!  I do have a wonderful team and am so proud to be a part of it!

Eileen:  Thanks and thanks to both Scott and Edna for making us ALL look good!  I love to brag on them--I think they both ROCK!

Larry:  Well, thank you!  We do work hard to provide THE best customer service to our clients--that's far more important than many other aspects of our jobs, that's for sure!

Charles:  My, thank you!  I once worked in a small firm and I really did enjoy the 'homey' feel but, I do love having the support of my 'larger' firm now!  It's like being a member of one BIG, happy family!

Carol:  Thank you SO much--this was one award that I will DEFINITELY be framing!!

Debe in Charlotte

 

 

Feb 04, 2009 08:47 PM #11
Rainmaker
326,047
Jeff R. Geoghan
Coldwell Banker Select Professionals - Lancaster, PA
REALTOR, Marketing VP & Real Estate Agent Coach

I hadn't picked up on your name - extremely clever!  Congratulations on your honors.

Feb 04, 2009 09:15 PM #12
Ambassador
438,647
Deb "Alayne" Brooks
Alayne Brooks, Re/Max Elite Group, Wichita Falls Texas - Wichita Falls, TX
940-500-4010 Wichita Falls Real Estate

Debe, there is NO better way to build your business than people saying great things about you! Great Job and you will see many rewards for this. In fact, this would look really good on your profile!

Thank you for being you!

Later in the rain~Deb

Feb 04, 2009 09:17 PM #13
Rainer
105,417
Teresa Harris
Lake Real Estate, LLC - Denver, NC
Denver . Lake Norman . Charlotte

Way-to-Go Debe and Team!! Here's to the "HOTTEST TEAM" in Charlotte!! I do have to say though I am not too surprised because I know that you LOVE what you do and you LOVE Charlotte too (cat included) and it SHOWS! I am just glad I can call you a homie, neighbor, bud, well you get the picture. Hope you can take some time and celebrate!!

Feb 04, 2009 09:19 PM #14
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1,262,830
Debe Maxwell
www.AtHomesCharlotte.com | Savvy + Company Real Estate - Charlotte, NC
Charlotte Homes for Sale - Charlotte Neighborhoods

Hi Jeff!  Thanks--Ray and I had a website years ago 'TheMaxwellHome.com' and gave that up--this seemed like a fitting thing name and Scott actually built on that and came up with this name!

Hi Deb!  Thanks for stopping by and that is a novel idea--using this on the profile page!  I got Edna to sign up but, I can't get her to post anything--maybe I can get her to post this on her page too!

Hey Neighbor!  Thank you so much!  We DO try--that, for sure, is our #1 focus--our passion for the city is just inherent in all of us so, that is just icing on the cake for our clients!  I love being able to call you neighbor too--one of these days we're going to have a local AR get-together!

Debe in Charlotte

Feb 04, 2009 09:42 PM #15
Rainer
226,839
Ryan Shaughnessy
PREA Signature Realty - www.preasignaturerealty.com - Saint Louis, MO
Broker/Attorney - Your Lafayette Square Real Estate Partner

Congratulations Debe on a well-deserved award... 

Feb 04, 2009 11:01 PM #16
Rainmaker
962,921
Greg Nino
RE/MAX Compass, formerly RE/MAX WHP - Houston, TX
Houston, Texas

Excellent photo, great focus and super duper congrats! ;)

Feb 04, 2009 11:09 PM #17
Rainmaker
597,280
Sharon Lee
Sharon Lee's Virtual Assistance - Hurt, VA

Hi Debe-CONGRATS on the awards. When you work hard like you do You get to reap the benefits and you are doing that. I like your snows pics. We had snow also but I love the fact that it disappears so fast. In the 60's by Fri. Have a great night. :-)

Feb 05, 2009 12:05 AM #18
Rainmaker
82,617
Randall Sandin
Carolina One Real Estate - Charleston, SC
843-209-9667 - Search for Charleston SC Real Estate

congrats on the awards and especially the customer service one - that is the best one out there and is the one that leads to the sales awards

Feb 05, 2009 04:37 AM #19
Rainmaker
481,100
Barb Szabo, CRS
RE/MAX Trinity Brecksville Ohio - Cleveland, OH
E-pro Realtor, Cleveland Ohio Homes

Hi Debe, Congrats to you and your team...especially Edna for a job well done. I think you should all take 1 day off as a personal reward!!

Feb 05, 2009 06:28 AM #20
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Paddy (Patricia) Pizappi
RJ Smith Realty Real Estate Solutions - Pine Bush, NY
Real Estate Associate Broker Hudson Valley NY

Congrats Debe.  The most improtant award is from our satisfied clients.  Good for you.

Feb 05, 2009 06:44 AM #21
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1,262,830
Debe Maxwell
www.AtHomesCharlotte.com | Savvy + Company Real Estate - Charlotte, NC
Charlotte Homes for Sale - Charlotte Neighborhoods

Thank you Ryan!  It IS all about the service, isn't it?

Hi Greg!  Thank you so much!  We just had our new photo done and this is the first time we've used it!

Hi Sharon!  Lori was making fun of my snow pics but, hey, we truly celebrate when it's snowy here!!  We're just like little children in the snow!  Thanks so much--we do work hard and honestly, the customer service makes everything else just fall right into place!

Hey Randall!  Thanks--you know that's EXACTLY how we feel about it!

Hi Barb!  Thank you so much--isn't she a doll?! Believe it or not, she is a polo player--at 60+ years of age!  She's an amazing woman that keeps us ALL on our toes!  As for taking a day off--she would NEVER let that happen!!

Hey Paddy!  Thank you and you're absolutely right!

 

Debe in Charlotte

 

 

Feb 05, 2009 11:35 AM #22
Rainmaker
188,916
Pat Whitehouse
RE/MAX 1st Olympic Lynchburg Va - Lynchburg, VA
Broker/Owner

Hi Debe dahling-Wanted to stop in and say HI and CONGRATS on a well deserved award. WAY TO GO! Keep up the great work. We had snow as well a couple days ago.  I hope you and Ray & family are doing well. GBU and have a blessed and happy day. :-)

Feb 05, 2009 11:35 AM #23
Rainmaker
389,642
Kim Sellers
Lake Arrowhead, CA Coldwell Banker - Lake Arrowhead, CA
Lake Arrowhead Realtor - DRE#01412099 - Lake Arrow

Congratulations Debe, that is quite an honor and a well deserved one.

Feb 05, 2009 01:39 PM #24
Rainmaker
326,047
Jeff R. Geoghan
Coldwell Banker Select Professionals - Lancaster, PA
REALTOR, Marketing VP & Real Estate Agent Coach

Do you get a lot of customer comments about the team name?  Do you think the humor aspect has broken some ice for you? 

Feb 05, 2009 08:40 PM #25
Ambassador
1,262,830
Debe Maxwell
www.AtHomesCharlotte.com | Savvy + Company Real Estate - Charlotte, NC
Charlotte Homes for Sale - Charlotte Neighborhoods

Hey PattyP!  Thank you SO much!  I'm just so proud of my team--both Scott & Edna are just dreams to work with.  Hey, don't you just love that white, fluffy stuff?!  We don't get nearly as much as you do but, I do love it when we do.  Ray and the fam are doing great--how about you and your furbies?!  GBU2 and I'll be by later to check out what's going on in your neck of the woods!

Hi Kim!  Thanks so much!

Hi Jeff!  Most everyone makes a 'cute' comment about it--so far, all have been positive!  I originally didn't want a 'cutsie' name but, when the president of our firm, our BIC and our marketing guru said that they loved it, I said okay!  As for it breaking any ice so far...not quite sure about that one--nothing yet but, we haven't used it that much yet.

Debe in Charlotte

Feb 05, 2009 09:08 PM #26
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Sheldon Neal
Bergen County, NJ - RE/MAX Real Estate Limited - Maywood, NJ
That British Agent Bergen County NJ

CONGRAAATS DEBE !!!

Somehow even from the brief encounters we have had, I am not at all surprised by your ahievements and recognition !

...and what an absolutely fabulous photo of your team ! ... a dynamic trio for sure !!

Bravo and congrats again

Sheldon

Feb 05, 2009 10:32 PM #27
Rainmaker
312,553
Lori Churchill Cofer
Beasley Realty - Pullman, WA
Realtor - 509-330-0086 - Pullman, WA

Debe,

If you just got two comments that deleted...it was me...don't know what happened but it downloaded three responses that just said "Debe"....kind of funny really....like a cheerleading squad here!  Any way, long story short....CONGRATS!  And, knowing what I have been fortunate to learn of you, I am not in the least bit surprised you have such great team members!!!!

Feb 05, 2009 11:33 PM #30
Rainmaker
247,614
Bruce Brockmeier
Internet Marketing Consultant to REALTORS® - Huntington Beach, CA
Coached By Crouch

Hi Debe,

Congrats to you and your team!  A very impressive accomplishment.  I'm also impressed that your brokerage participates in this type of evaluation process.

Feb 07, 2009 02:27 AM #31
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