Customer Service IS What We Do!

By
Real Estate Broker with www.AtHomesCharlotte.com | Savvy + Company Real Estate 228209

Customer Service IS What We Do!

The Maxwell House GroupOur firm had our annual meeting last week where we were honored for various achievements and were met with new challanges for the upcoming year. The Maxwell House Group received four different awards and we were SO very proud--we received the Bank of America, 'Referral Award' as we do refer a large number of clients to BOA and we did so more than others in our office in 2008, so BOA honored us for this one.  Our team won the highest sales team for our office and we also won the Silver Sales individual and team awards.


However, the most important award that we received is the Platinum Level Customer Service Award.  To me, that IS what we do and of all of the goals that we aspired to achieve in 2008, this is, by FAR, the most coveted that we achieved.  




Quality Service Certified

I don't like to 'brag' about sales awards or being a Top Producing agent for
X number of years in a row--those things are not going to do anything for my clients right now!  What is important to our clients is that we give them A+ customer service and that we are held accountable by a third party firm for doing so!

I'd like to share with you a recent letter and survey that we received today regarding one of our team member's Quality Service Satisfaction Survey.  I'm enormously proud of my partners and Edna is simply an amazing woman whom I adore and am so thankful that she is a part of our organization.  Join me in congratulating her for another job-well-done.




'Edna,

Below is one of your recent client's Quality Service survey.  In one word:  EXCELLENT!  Thank YOU Edna, for making our entire team look great!   You're a huge reason that we so proudly own the Platinum Level Customer Service Award and I want you to know that you are very much appreciated and that we all love you!

Thanks again, Edna--you're simply the best!

 Debe' 

QSC Report 1
QSC2QSC4QSC4

 


Disclaimer:  All information provided by this author is strictly an opinion, is not guaranteed, may be based on information collected from several sources, which may or may not be deemed reliable at the time of researching this article and may be time sensitive.

 

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Topic:
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North Carolina Mecklenburg County Charlotte
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Rainmaker
323,416
Jeff R. Geoghan
Marketing VP & Coach
Coldwell Banker Select Professionals

Do you get a lot of customer comments about the team name?  Do you think the humor aspect has broken some ice for you? 

February 05, 2009 08:40 PM
Ambassador
1,246,971
Debe Maxwell
Charlotte Homes for Sale - Charlotte Neighborhoods
www.AtHomesCharlotte.com | Savvy + Company Real Estate

Hey PattyP!  Thank you SO much!  I'm just so proud of my team--both Scott & Edna are just dreams to work with.  Hey, don't you just love that white, fluffy stuff?!  We don't get nearly as much as you do but, I do love it when we do.  Ray and the fam are doing great--how about you and your furbies?!  GBU2 and I'll be by later to check out what's going on in your neck of the woods!

Hi Kim!  Thanks so much!

Hi Jeff!  Most everyone makes a 'cute' comment about it--so far, all have been positive!  I originally didn't want a 'cutsie' name but, when the president of our firm, our BIC and our marketing guru said that they loved it, I said okay!  As for it breaking any ice so far...not quite sure about that one--nothing yet but, we haven't used it that much yet.

Debe in Charlotte

February 05, 2009 09:08 PM
Ambassador
650,152
Sheldon Neal
That British Agent Bergen County NJ
Bergen County, NJ - RE/MAX Real Estate Limited

CONGRAAATS DEBE !!!

Somehow even from the brief encounters we have had, I am not at all surprised by your ahievements and recognition !

...and what an absolutely fabulous photo of your team ! ... a dynamic trio for sure !!

Bravo and congrats again

Sheldon

February 05, 2009 10:32 PM
Rainmaker
312,028
Lori Churchill Cofer
Realtor - 509-330-0086 - Pullman, WA
Beasley Realty

Debe,

If you just got two comments that deleted...it was me...don't know what happened but it downloaded three responses that just said "Debe"....kind of funny really....like a cheerleading squad here!  Any way, long story short....CONGRATS!  And, knowing what I have been fortunate to learn of you, I am not in the least bit surprised you have such great team members!!!!

February 05, 2009 11:33 PM
Rainmaker
232,703
Bruce Brockmeier
Coached By Crouch
Internet Marketing Consultant to REALTORS®

Hi Debe,

Congrats to you and your team!  A very impressive accomplishment.  I'm also impressed that your brokerage participates in this type of evaluation process.

February 07, 2009 02:27 AM
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Debe Maxwell

Charlotte Homes for Sale - Charlotte Neighborhoods
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Additional Information

Author Bio: Debe Maxwell is a Certified Residential Specialist in the Charlotte Metro region with a focus on the Charlotte luxury home market. My team of agents each have their own specialty areas, a benefit to anyone buying a home in Charlotte NC.

 

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