Yesterday, I was contacted by a buyer to view two properties. Work schedules are tough right now so he wanted to see both houses on the same day. He was open to viewing yesterday or this evening. Whichever day would accommodate both sellers.
One seller declined our showing for yesterday. The other property was vacant and available both days so we scheduled the two showings for this evening. While on our way to show these homes tonight, I pulled up the MLS listing. The vacant property had been changed to "Under Contract". I was so hot I was ready to explode.
I called the listing brokerage right away to ask why I hadn't been notified of a change in status. The Administrative Assistant for this large team said the Listing Coordinator had gone for the day. She knew nothing about this listing. I would have to speak directly to the Listing Coordinator. I immediately contacted the Listing Coordinator. He, of course, didn't answer his phone at 4:45 p.m. so I left a message. A not very nice message.
When the Listing Coordinator contacted me, he had no idea why the property hadn't been changed earlier in the day in the MLS to "under contract". He had turned it in to the Change Status Assistant of the team this morning. Are you starting to get the picture here?
I asked why the showing wasn't cancelled. Apparently, they don't have a Showing Cancellation Assistant. The listings for this team appear under the Team Leader's name in the MLS. There isn't one specific person to speak with about the listings. The Administrative Assistant directs questions to one of four Listing Coordinators, depending who is in the office at a given time. If there are pending appointments, showings aren't cancelled. The sellers just tell the Buyer's Agent when she arrives with clients in tow that the home is no longer being shown because it's under contract. Say what?
He went on to tell me they carry hundreds of listings in the entire Middle Tennessee area. They don't have time to cancel showing appointments. Instead, they just let the Buyer's Agents look like idiots with their clients for not knowing the home went under contract.
Thinking of listing with a large real estate team? Think again! The left hand doesn't know what the right hand is doing. It's not in the best interest of the seller to have so many people who have no idea what is going on with their listing.
My husband and I operate a small husband and wife team. We both know everything that is going on with all our clients. Even if, one of us is the primary contact person. If I'm not available, Tom can easily handle a situation. He's not going to make a buyer or seller wait to learn the status of what's going on with their listing.
And in the event that another showing is scheduled while negotiating a contract, we're going to contact the interested Buyer's Agent to attempt to get them in to see your home so you have more than one offer to choose from. You won't find that kind of service from a real estate team that boasts having 20 agents.
When it comes time to sell your Franklin TN home, don't go with that large, impersonal real estate team that doesn't have a clue what's going on with your listing. Instead, hire a personalized approach to real estate. Call Tammie White today at (615) 495-0752.
Tammie White, REALTOR®
TW Realty Group
Benchmark Realty LLC
318 Seaboard Lane
Franklin TN 37067
(615) 495-0752 Direct
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